Payment and Refund Policy

Last updated: 29 October 2026

Scope of the Policy and Services Covered

This Payment and Refund Policy applies to all transactions conducted through factivo for specialised courses in live production decks, control rooms, multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. It governs purchases of course access, training materials, live sessions, and related digital content delivered to customers in the United Kingdom. The policy covers both one-time course enrolments and any recurring subscription elements where applicable, ensuring transparency for all commercial interactions on this site.

Prices, Currencies, Taxes and Additional Charges

All prices are displayed in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate unless otherwise stated. Course fees cover access to instructional content, practical modules, and support resources. Any additional charges such as optional certification fees or extended access periods will be clearly shown before payment is authorised. No hidden fees apply, and currency conversion is not supported as all billing remains in GBP for UK-based customers.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards, bank transfers, and approved digital wallets through secure third-party processors compliant with UK payment standards. Payment authorisation occurs immediately upon submission of order details. All transactions employ encryption and fraud detection protocols to protect customer data. factivo does not store full card details on its systems, relying instead on certified providers for processing.

Order Confirmation and Contract Formation

Upon successful payment, customers receive an email confirmation detailing the purchased course, access instructions, and terms. A binding contract forms once payment is authorised and confirmation is issued. Access to digital course content typically begins within minutes of confirmation, subject to verification checks.

Cancellation Rights and Applicable Periods

Under UK consumer law, customers have a 14-day cooling-off period from the date of purchase for most distance contracts. This allows cancellation without reason, provided the course content has not been accessed or downloaded. For live sessions or time-sensitive workshops, cancellation must occur before the scheduled start to qualify for full refund eligibility.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available for unused digital courses within the cooling-off period if no substantial content has been viewed. Exclusions apply to completed modules, live attendance, promotional bundles, or customised training packages. Once course materials are downloaded or live sessions attended, refunds are generally not granted except in cases of technical failure attributable to factivo.

Step-by-Step Procedure to Request a Refund

To request a refund, contact del@funnyhands.tv or use the form on the Contacts page, providing your order number, full name, and reason for the request. Include any relevant details such as access date or issues encountered. Requests must be submitted in writing within the applicable time limits for consideration.

Inspection, Approval, Rejection and Notification

Each refund request undergoes review by our team within five business days. We assess eligibility based on access logs and policy terms. Customers are notified of approval or rejection via email, with clear explanations for any denial. Approved refunds proceed to processing without further action required from the customer.

Refund Method, Processing Time and Fund Receipt

Refunds return to the original payment method used. Processing typically completes within 5 to 10 business days, though bank processing may extend this to 14 days. Customers receive confirmation once the refund is issued, and funds appear according to their card issuer or bank timelines.

Special Rules for Digital Content, Subscriptions and Services

Digital course access constitutes immediate performance, waiving the standard cooling-off period once content is accessed. Subscriptions, if offered, renew automatically unless cancelled before the next billing cycle. Promotional offers carry the same refund terms as standard purchases unless specified otherwise at the time of sale.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments result in order cancellation with notification sent to the customer. Duplicate charges are investigated and refunded promptly upon verification. Chargebacks trigger account review and may lead to service suspension. Suspected fraudulent activity results in immediate order hold and reporting to relevant authorities where required under UK law.

Mandatory Consumer Rights in the United Kingdom

This policy does not exclude or limit statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR. Customers retain rights to remedies for faulty digital content or services, including repair, replacement, or price reduction where appropriate. Complaints may also be escalated to the relevant ombudsman or trading standards if internal resolution fails.

Contact Route, Policy Changes and Last Updated Date

For questions regarding payments or refunds, reach del@funnyhands.tv or +44 7710 486195, or visit the Contacts page. Policy updates occur as needed to reflect legal changes or service adjustments, with the latest version always posted here. The current version was last updated on 29 October 2026 and supersedes all prior statements.