Privacy Policy

Last updated: 29 October 2026

Who we are and our role as data controller

factivo operates this website and provides specialised training courses focused on live production decks, control rooms, multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. We are the data controller for personal data processed through this site and our course services. Our registered office is at First Floor, Windmill House, 127-128 Windmill Street, Gravesend, Kent DA12 1BL, United Kingdom. We determine the purposes and means of processing personal data in accordance with UK GDPR and the Data Protection Act 2018.

Scope of this notice and who it covers

This privacy policy applies to all visitors to our website, individuals who enquire about or enrol in our courses, participants in training sessions, and anyone whose personal data we process in connection with our commercial activities in the United Kingdom. It explains how we collect, use, store, and share information when you interact with us for course bookings, website use, or related communications.

Categories of personal data we collect and their sources

We collect personal data directly from you when you complete contact forms, enrol in courses, or communicate with us. This includes identification details such as your name, contact information including email address and telephone number, professional background such as your current role in broadcasting or production, payment information for course fees, and technical data such as IP address and browser type collected automatically via website logs. We may also receive information from third-party payment processors or marketing platforms where you have consented to share details.

Purposes of processing and the legal basis for each

We process your data to respond to course enquiries and manage enrolments on the basis of contract performance. We send service updates and course materials under legitimate interest in delivering the training you have purchased. Marketing communications are sent only with your consent. Website analytics are processed under legitimate interest to improve our services, while cookie preferences are managed under consent in line with PECR. Legal obligations require us to retain certain financial records for tax and accounting purposes.

Whether providing data is obligatory and consequences of refusal

Providing contact and enrolment information is necessary to register for courses and receive training materials. If you do not supply required details we may be unable to confirm your place, process payments, or deliver the specialised live production instruction. You can still browse certain public pages without providing personal data, though some interactive features will be limited.

Cookies and similar technologies

We use cookies and similar tracking technologies to remember your preferences and analyse site usage. A separate Cookie Policy explains the types of cookies deployed, their purposes, and how you can manage or withdraw consent. Please refer to that document for full details on our use of these technologies.

Recipients of your data and categories of processors

We share personal data with trusted service providers acting as processors, including payment gateways, email delivery platforms, and hosting providers that support our course administration. These parties are contractually bound to process data only on our instructions and to maintain appropriate security. We may disclose information where required by law, such as in response to valid requests from regulatory authorities or law enforcement.

International transfers and safeguards applied

Some of our processors are located outside the United Kingdom. Where personal data is transferred internationally we rely on UK adequacy regulations or appropriate safeguards such as standard contractual clauses approved by the Information Commissioner’s Office to ensure your data receives an equivalent level of protection.

Retention periods and criteria for determining them

We retain enrolment and course records for six years after course completion to meet tax, accounting, and potential dispute resolution requirements. Marketing consent records are kept until you withdraw consent. Website analytics data is retained for a maximum of twenty-six months before being aggregated or deleted. Technical logs are kept for twelve months for security monitoring purposes.

Security measures and data minimisation practices

We implement appropriate technical and organisational measures including encryption of data in transit, access controls, and regular security reviews to protect personal data. We collect only the information necessary for the stated purposes and do not retain data longer than required. While we take reasonable steps to safeguard information, no system can guarantee absolute security against all threats.

Your data subject rights and how to exercise them

Under UK GDPR you have the right to access your personal data, request rectification or erasure, restrict or object to processing, and request data portability where applicable. To exercise these rights please contact us using the details on our Contacts page or by writing to del@funnyhands.tv. We will respond within one month and may request additional information to verify your identity.

Right to withdraw consent and object to direct marketing or profiling

Where processing relies on consent you may withdraw it at any time by contacting del@funnyhands.tv or using unsubscribe links in our emails. You can also object to direct marketing and any profiling we undertake for marketing purposes. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Right to complain to the supervisory authority

If you are not satisfied with our response you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority for data protection. Contact details and guidance are available on the ICO website.

Children and age restrictions

Our courses are intended for adults aged eighteen and over who work or seek careers in live television and streaming production. We do not knowingly collect personal data from individuals under eighteen. If we become aware that data from a child has been collected we will delete it promptly.

Automated decision-making and profiling

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects. Any analysis of website usage is limited to aggregate statistics and does not result in decisions affecting individuals.

Changes to this policy and effective date

We may update this privacy policy from time to time to reflect changes in law or our practices. The current version will always be posted on this page with the last updated date clearly shown. Continued use of the site after changes constitutes acceptance of the revised policy.